Social &
Relationship
Capital

social

Enriching Lives of Our Communities

The Lupin Human Welfare and Research Foundation was established by our Founder, Dr. Desh Bandu Gupta, in 1988, dedicated to promoting good health and fostering economic growth through sustainable livelihood in India’s most marginalized regions. Over the last three decades, LHWRF’s efforts have centered around agriculture, animal husbandry, women’s empowerment, and rural industries. Through structured long term programs and strategic partnerships with governmental and nongovernmental entities, international development agencies, and philanthropic organizations, we have reached out to over 1.57 Mn beneficiaries in more than 4,771 villages across eight states in India. Various initiatives, such as upgrading local infrastructure and enhancing access to healthcare and education, have led to a positive impact on the lives and livelihoods of these communities. This demonstrates our unwavering dedication to social upliftment and economic development through collaborations with community-based organizations as well as local institutions.

₹256 Mn

CSR Spend

233,383

Beneficiaries

300+

Suppliers Assessed on ESG Parameters

100%

Suppliers Covered under Supplier Code of Conduct

Our Relationship with Communities

In FY24, we intensified our efforts in focus districts, benefiting over 195,000 families through our Livelihood program, screened over 25,000 villagers and treated 12,257 individuals through our Lives program.
Strong relationships are crucial to the success of our CSR initiatives, and through LHWRF, we remain deeply committed to nurturing these bonds. We have fostered a culture of trust and honesty within our communities, laying the groundwork for meaningful change. We work with community-based institutions comprising local catalysts and influencers, playing a pivotal role in inspiring and motivating their fellow villagers. These grassroots leaders exemplify the Foundation’s values, driving social transformation and empowering their communities to embrace positive change.

Strategic Focus Areas

Understanding the aspirations and perspectives of our communities is paramount in crafting effective programs. By prioritizing their voices and needs, we ensure that our initiatives are not just responsive but also tailored to address the specific challenges and opportunities within our communities. This approach underscores the importance of a nuanced, need-based strategy that places the empowerment and fulfillment of individuals at its forefront, driving sustainable change from within the community.

Lives Programs
Our Lives program, in collaboration with the governments, addresses service delivery challenges related to cardiovascular and chronic respiratory diseases. Over the past year, LHWRF has conducted 214 camps (154 in Alwar and 60 in Palghar), reaching 12,257 individuals in Maharashtra and Rajasthan.

Mobile Medical Van

  • Inaugurated in July 2023
  • Offers a comprehensive range of diagnostic services and medical support
  • 18 health camps are held twice a month in nine selected health facilities in the Alwar district
  • Improved access to essential healthcare services in the Alwar’s Rajgarh, Laxmangad, Reni, and Kherali blocks
  • Enables early intervention, fostering the overall well-being of residents

Non-Communicable Disease Awareness

  • Specialized NCD corners, offering tailored care and information, are set up in nine government health facilities in Alwar
  • 130 street plays conducted, and over 500 wall paintings done in project villages to raise awareness
Livelihood Programs
Our Livelihood Program empowers economically vulnerable rural communities in North and West India by offering locally tailored, sustainable solutions to improve incomes. It operates through internally and externally funded projects developed in collaboration with grassroots institutions, municipalities, and community members, ensuring relevant, impactful interventions and effectively meeting community needs.

Highlights, FY24

Key Projects

  • Desh Bandhu Jan Utkarsha Pariyojna
  • Natural Resource Management and Efficient Resource Utilization
  • Skill Development and Enterprise Promotion
  • Better Cotton Initiative Soil Protection and Rehabilitation for Food Security
  • Farmers' Producer Organizations

Impact

  • 850 households supported
  • Water Storage capacity of 2,28,141 cubic meters was achieved
  • 689 young individuals
  • 95,000 farmers
  • 24,000 marginal women farmers
  • 19,411+ farmers

Locations

  • Rajasthan and Maharashtra
  • Maharashtra’s Dhule and Nandurbar
  • Six districts of Maharashtra
  • Maharashtra, Rajasthan, and Madhya Pradesh
social
Desh Bandhu Jan Utkarsh Pariyojna
  • Flagship program launched in FY22
  • Implemented in select villages of Bharatpur, Alwar, Pune, and Dhule districts of Rajasthan and Maharashtra, respectively
  • The program seeks to reduce dependency on rain fed agriculture by promoting alternative income sources, ensuring sustainable economic empowerment
  • Irrigation Facilities: Offered based on feasibility to enhance agricultural productivity
  • Vegetable Cultivation: Encouraged among households with access to irrigation, promoting dietary diversity and income
  • Goat Rearing and Poultry Units: Aimed at landless and artisan households to provide them with stable income sources
  • Skill and Enterprise Development: Facilitates skill upgrading and provides job placement support for establishing small enterprises, both farm and off-farm

Key Impact

  • Supported over 850 households in reducing their dependence on rainfed agriculture and facilitated the development of alternate sources of income
  • Achieved a total water storage capacity of 2,28,141 cubic meters through the construction of 53 water harvesting structures, including check dams and ponds
  • 689 young individuals trained in General Duty Assistant and Tailoring
Pioneering Initiatives for the Advancement of Cotton Agriculturists
  • Implemented in Maharashtra’s Dhule and Nandurbar districts in partnership with the Better Cotton Initiative
  • Supported by the Deutsche Gesellschaft für Internationale Zusammenarbeit, the initiative aims to elevate cotton farming practices in Maharashtra, fostering sustainability, fair labor and better returns on investment
  • Supported over 95,000 farmers in the Dhule and Nandurbar regions of Maharashtra to promote a holistic approach to sustainable cotton production
  • Aims to double Better Cotton production by 2030

Elevating Agriculture Through Digital Innovation and Sustainability Practices

  • Targeting women at the grassroots level who have access to smartphones.
  • Deploys an innovative educational framework, employing 2D animated videos in vernacular languages

Key Impacts of the Project

  • Two project beneficiaries, Ms. Surekha Desale, a Woman Farmer, and Ms. Rekha Sonavane, the field facilitator, received recognition at an International Conference in Amsterdam

Strong Governance

Robust governance mechanisms drive our social initiatives and optimize social capital. The Board of Trustees, supported by the CSR Committee and the LHWRF, oversees the implementation of our programs. The Board ensures effective CSR policy implementation and fund allocation, while the CSR Committee moderates plans, monitors projects, and evaluates impact. LHWRF directly manages project execution, ensuring ethical practices and compliance. Collaborations with government agencies, local partners, institutions, self help groups, NGOs, and experts enable us to leverage resources and expertise for successful implementation.

Impact Assessment Study

As responsible corporate citizens, we are cognizant of the importance of regular evaluations to ensure that our programs make a meaningful impact. Such assessments also serve to reorient our programs to meet the needs of the community. In adherence to this, during FY24, we conducted an independent third-party impact assessment of district development programs in Dhule, Sindhudurg, Pune, Bharatpur, and Alwar. Conducted by CSR Box, this assessment evaluated key subprograms implemented by LHWRF, including agriculture, animal husbandry, skill and enterprise development, women empowerment, water resource development, tree plantation, upgradation of healthcare services, digitalization of schools and infrastructure development in rural areas. The study provided a comprehensive analysis of the social value of these programs, guiding our investment assessments.

Areas Intervention Social Return on Investment
Sindhudurg Bharatpur Alwar Pune Dhule
Agriculture Crop Yield Enhancement 44.61 3.06 12.56 16.90 5.69
Promotion of Horticulture 11.60 12.20
Bee Keeping 7.10
Land Levelling 7.40
Animal Husbandry Dairy 5.58 5.91 33.21 5.91
Goat Rearing 2.93 0.43 4.76
Poultry 6.00 1.45 2.24
Rural Industrialization Skill and Enterprise Development 43.98 4.66 22.30 6.95 5.04
Socail

Employee Volunteering

Our Employee Volunteering initiatives have significantly impacted the communities we serve, with our team dedicating 19,188 hours of service to various meaningful activities. These efforts reflect our strong commitment to environmental, social, and governance (ESG) principles, reinforcing our role as responsible corporate citizens.

We organized cleanliness drives and planted 63,355 trees across multiple locations, contributing to ecological conservation and enhancing green cover
Our teams organized and participated in blood donation drives, supporting local healthcare efforts
We conducted educational sessions, delivered guest lectures in schools, and distributed mid-day meals, ensuring that children received essential nutrition to support their education and overall development
By celebrating important cultural days, we fostered community unity and promoted social cohesion
Our contributions to farm road development projects have improved accessibility in rural areas, enhancing the quality of life for local communities

Empowering Patients Access, Care, and Outcomes

At the heart of our business philosophy lies our commitment to fostering profound relationships built on transparency, trust, and open communication grounded in shared values. We nurture respectful and mutually beneficial connections with stakeholders, underpinning our business conduct. Our diverse network spans patients, healthcare professionals, channel partners, government entities, suppliers, shareholders, industry bodies, media, regulatory authorities, employees, and society.

Enhancing Patient Experiences

Throughout its history, Lupin has significantly impacted patients’ lives, particularly in the fight against TB, where we are the largest supplier of primary anti-TB medications. Our commitment to ensuring access to safe, effective, and quality medicines and health products is fundamental to preserving and improving the health of millions. Leveraging our global presence, we have pioneered health solutions for both regulated and non regulated markets.

Recognizing the importance of comprehensive patient centric care, we have expanded our scope to include diagnostics and healthcare solutions, initially focusing on cardiovascular and diabetes care. In response to evolving priorities and the demands of the digital era, Lupin has initiated a robust digital transformation program. This initiative aims to streamline patient interactions and internal processes, aligning with our commitment to improving healthcare accessibility and connectivity. By leveraging digital technologies, we facilitate timely interventions and enhance treatment efficiency, ultimately leading to better patient outcomes. Concurrently, we focus on optimizing processes across various functions to drive quality and efficiency improvements.

Through our digital platform connecting cardiovascular and diabetes patients with healthcare professionals and practitioners, we have significantly enhanced accessibility in healthcare delivery. This seamless integration facilitates quicker interventions, placing patient well-being at the forefront of our endeavors.

social

Flagship Initiatives Targeted Towards Improving Patient Awareness

Flagship Initiatives
Flagship Initiatives
Flagship Initiatives

Achieving Accessibility and Affordability

We are committed to ensuring that everyone, regardless of their geographical location or socio-economic status, benefits from our pharmaceutical innovations. In our efforts to combat TB, particularly in regions with limited resources, we operate multiple state-of-the-art facilities dedicated to anti-TB products. As one of the largest manufacturers of Rifampicin, Pyrazinamide, and Ethambutol Active Pharmaceutical Ingredients, we have expanded our production capabilities in Aurangabad, increasing our output by 40% from our specialized anti- TB formulation blocks. Our generics offer significant cost savings worldwide. In the U.S., Lupin ranks #3 by prescriptions, holding a 4.7% share of total prescriptions, contributing to USD 373 Bn in savings. Similarly, in South Africa, Lupin has helped reduce healthcare expenditures by 35%, and in the U.K., our products have generated 30- 50% savings for the government.

Creating Affordable Drugs in Low and Middle Income Countries

Bedaquiline, one of the three new drugs developed against TB in over half a century, is crucial for treating drug-resistant TB infections. Lupin has made this vital medication more accessible in LMICs by reducing its six-month treatment course price by 33%.

We are also launching 2-3 programs in India and building capacities in healthcare systems where we operate. Our commitment to not patenting or enforcing patents on intellectual property related to products for diseases covered by ATMI 2021 in least developed and low income countries ensures affordable and accessible medications for those in need.

Through Lupin Access Business, we have successfully registered our products in low and middle income countries, surpassing 115 registrations to date. In FY24, we secured 80+ registrations across various nations, marking significant milestones in expanding the global reach of Lupin’s antiretroviral and tuberculosis treatments, fostering greater accessibility to life-saving medications worldwide.

Access to medication for COPD patients in the U.S.

Lupin Limited has partnered with Mark Cuban Cost Plus Drug Company and the COPD Foundation to improve access to affordable medications for COPD patients in the U.S. This initiative addresses the urgent need for cost-effective respiratory treatments for the 15 million adults affected by COPD in the U.S., enhancing patient access and supporting Lupin’s commitment to health care innovation and affordability.

Supporting Healthcare professionals

At the core of our mission is the commitment to advancing healthcare and fulfilling patient needs. This necessitates a collaborative relationship with health care organizations and health care professionals to leverage scientific expertise effectively. We offer compensation to HCPs for their invaluable time and expertise and provide financial assistance to HCOs for patient care, NHS initiatives, and R&D endeavors.

We strictly adhere to the guidelines set forth by the Association of the British Pharmaceutical Industry, maintaining transparency by disclosing all payments and benefits. Our flagship programs are meticulously designed to enhance understanding and knowledge with regard to the optimal use of our products. Through comprehensive educational initiatives for both healthcare providers and patients, we ensure that they are well informed about the benefits and appropriate usage of our treatments.

Flagship Initiatives Targeted Towards Improving Medical Professional Awareness

Flagship Initiatives
Flagship Initiatives
Flagship Initiatives

Customers

At Lupin, our focus is on building strong relationships with our diverse customer base, which includes healthcare providers, government agencies, pharmacies, and hospitals. Our commitment is to deliver exceptional service and ensure customer satisfaction in every interaction. We believe that outstanding customer service is key to consistently exceeding expectations.

Customer Engagement Mechanisms

Our proactive involvement in notable industry events allows us to directly engage with our customers, providing a platform for sharing insights, discussing industry trends, and fostering collaborative opportunities.

Our senior leadership’s accessibility underscores our customer-centric commitment. Executives, including the CEO and other senior leaders, actively engage with customers to align strategic objectives. Regular updates on sales activities, product launches, and opportunities for collaborative growth during business reviews demonstrate our dedication to transparency and mutual success.

Customer Engagement Mechanisms
In the Philippines, our wholly owned subsidiary, Multicare Pharma, uses Pocketwise, our Sales Force Effectiveness Customer Relationship Management system, to manage interactions with doctors, key accounts, and trade accounts. It records daily call activities and supports initiatives such as medical consultancy. By integrating marketing programs, sales-initiated activities, and corporate activities, Pocketwise enhances operational efficiencies. It enables personalized interactions, seamless data tracking, and informed decision-making. The system’s nudge engine guides sales representatives in achieving key performance indicators, driving demand generation, and fostering positive business outcomes.

Responsible Supply Chain Management

We prioritize delivering best-in-class service levels through trustworthy and long-term partnerships within our global supplier network. This dedication allows us to consistently provide high quality healthcare solutions to our customers.

Our extensive global network of suppliers and business partners, including manufacturers, service providers, wholesalers, and distributors, ensures efficient delivery of our medicines to patients. We proactively explore opportunities to derisk our supply chain by evaluating alternate suppliers for critical or non substitutable raw material. As part of our Supplier Code of Conduct, we expect suppliers to adhere to Lupin’s ESG standards. We enforce stringent contractual agreements that mandate compliance with our standards for quality, ethics, environmental sustainability, and human rights across all third-party engagements. We promote a culture of continuous improvement and collaboration with our partners, emphasizing the development of quality products to enhance consumer safety. We also ensure the quality of raw materials through periodic supplier audits.

Supply Chain Management

Decarbonization of Value Chain

At Lupin, we recognize the importance of long-term commercial partnerships with our suppliers. These relationships are sustained through a robust commitment to social, environmental, and safety standards, ensuring our business value remains uncompromised. Our Supplier ESG Program plays a pivotal role in this commitment. Through our Supplier ESG Program, we meticulously track the environmental, social, and governance impact within our supply chain. This monitoring is particularly focused on critical direct material suppliers, ensuring they meet our stringent ESG criteria. To align our suppliers with Lupin’s organizational goals, we have conducted multiple webinars, educating them on the importance of ESG compliance. These educational efforts are crucial for fostering a shared understanding of our ESG expectations and enhancing supplier performance. In FY24, we undertook a comprehensive ESG evaluation of 309 suppliers who are either strategic or critical to our operations. The assessments enabled us to identify those suppliers needing intervention to meet Lupin’s ESG requirements. For those who have certain development areas, we have designed and implemented Corrective and Preventive Action plans. These tailored plans address specific deficiencies, requiring suppliers to submit detailed improvement strategies. We track these CAPA plans periodically to ensure that improvements are being made and that sustainability standards are consistently met.

309

Suppliers Assessed

7+

Awareness Sessions Conducted
Value Chain